CANCELLATION, REFUND , RETURNS , EXCHANGE
1. Cancellations, Returns, Refunds and Store Credits
1.1 Cancellations: You can cancel your order until the date of shipping for any reason free of charge and we will not charge your credit card. This
includes pre-order items which may be cancelled up until shipment.
1.2 Cancellations cannot be made on or after the date of shipping and you will be charged the full amount for your order. Personalized products
cannot be cancelled once ordered, as they may be in process of being customized.
1.3 Returns: Products purchased through the site may be returned free of charge, within thirty (30) days from the date of the shipping confirmation
except for the Personalized Products, which are non-returnable. The Products must be returned: (i) in their original condition with all tags still
attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all
of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within the United States and India . Incomplete,
damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag
attached to the product, the product will not be accepted for return. We reserve the right to designate items that are not eligible for return or refund
on the website. Such designation will be noted on the web page displaying the respective products. If the foregoing conditions are satisfied and you
comply with the return instructions below, we will refund the purchase price of the returned product(s), sales tax included, less the original shipping
costs, to the same credit card or PayPal /Google Pay account used to make the original purchase. Alternatively, and subject to the In-Store
Returns instructions below, you may exchange your item for another item or return it for a store credit in any of our free-standing retail stores in the
United States ad India, within thirty (30) days of the shipping confirmation.
PLEASE NOTE THAT IN STORE RETURNS OF MERCHANDISE
PURCHASED THROUGH THE SITE ARE NOT ELIGIBLE FOR REFUND.
1.4 Returns to HLA: In addition to the above conditions, please follow the instructions below for processing your return(s) for a refund to your original
payment method used to make your purchase.
To return your item for a full refund, please:
(i) Log in to your “Account” on www.hizonlifestyle.com within thirty (30) days from the date of the shipping confirmation, access your order history
and follow the online instructions. if you do not have an “Account” with www.hizonlifestyle.com, you may still access your order by visiting www.hizonlifestyle.com and clicking on “RETURNS” in the Contact page. You can retrieve your order information by inputting your order number and the email address associated with the
original order. Once you access your order information, please follow the online instructions;
(ii) affix the prepaid carrier shipping waybill included in the original package to the outside of the return package (by doing so, you will allow us
to pay for your return shipping and trace your package); and
(iii) drop the package off at a carrier shipping location, or arrange for pickup of the package directly with the carrier.
Please note that if you utilize a carrier other than the one indicated in the return instructions included inside the package above, or if you fail to
comply with the above, you will be responsible for all shipping and handling charges. Further, you shall solely and exclusively bear any and all risks
associated with the return shipping and we shall in no event be liable for the loss, destruction, damage, misdirected or delayed shipment of any
returned products. Please further note that we will not issue any refunds for returns that do not satisfy all of the conditions outlined above, and will ship your merchandise back to you at the original shipment address provided in your order. In the event that your merchandise cannot be delivered to you at your original
shipping address, you authorize HLA, and any of its affiliates or agents, to dispose of such merchandise. Upon our receipt of your return package, we will verify the integrity of the items before accepting your return and processing the refund. Please note that this process may take between 5 and 10 days. We will send you a
confirmation email as soon as we have begun processing the refund. The refund is issued directly to the card or PayPal account /Google Pay
used for the original purchase. The refunded amount will be visible in your account within approximately one week (for PayPal orders) or within approximately one to two billing cycles from the date of the email we send you confirming that the refund is being processed (for credit card orders).
1.5 In Store Returns
(i) You may exchange your item for another item, or return it for store credit, at any of our free-standing retail stores in the United States and
India, within thirty (30) days of the shipping confirmation.
(ii) You must present the original proof of purchase at the time of the exchange.
(iii) If you elect to exchange your item for an item that is lower in value, you will receive store credit for the difference. If you exchange your item for an
item that is greater in value, you will be charged the difference. You will be responsible for all associated sales tax(es) on the exchanged item(s).
(iv) A return for refund is not available in store.
1.6 Store Credits: Please note that store credits for purchases from stores
in the United States expire one year following the date of issuance or the earliest date thereafter permitted by applicable law. Store credits are
redeemable at HLA free-standing stores in the country in which they are issued (i.e., in the United States), subject to applicable law, and may only
be redeemed for merchandise.
STORE CREDITS RECEIVED FOR RETURNS OF MERCHANDISE ORIGINALLY PURCHASED THROUGH THE SITE ARE NOT REDEEMABLE FOR FUTURE PURCHASES THROUGH THE SITE.
1.7 WE RESERVE THE RIGHT TO DESIGNATE NON-RETURNABLE PRODUCTS ON THE SITE. ANY SUCH DESIGNATION WILL BE NOTED ON THE WEB PAGE DISPLAYING THE RESPECTIVE PRODUCTS
WHICH ARE NONRETURNABLE. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE.